Returns & Refunds

Returns & Refunds

We stand behind every piece that leaves the atelier. If something isn't right, here is exactly how returns work — no fine print, no surprises.

The essentials

• Returns are accepted within 30 days of purchase.
• Opened aroma bottles are non-returnable and non-refundable. Fragrance is a personal-care product; once a seal is broken, it cannot be restocked.
• Any item that has been opened and/or used is non-returnable and non-refundable.
• Damaged machines are non-returnable and non-refundable (see Warranty below for defects — that is a different, better path).
• A 15% restocking fee applies to all returned items.
• Refunds are issued after your return arrives and passes inspection by our customer care team.
• Returning the product within the 30-day window is the customer's responsibility.
• Refunds are issued to the original form of payment.

Something missing, damaged, defective, or incorrect?

Tell us within 5 business days of delivery (weekends and holidays excluded) and we'll make it right. Email orders@lumerafragrances.com, Monday–Friday, 9am–5pm ET. Include your order number and a photo if possible — it speeds everything up.

Warranty

Every Luméra fragrance diffuser carries a one-year limited warranty from the date of purchase, covering defects in materials and workmanship. Warranty claims are handled separately from returns — write to orders@lumerafragrances.com with your order number and a description of the issue.