FAQ

Start with square footage — it's the one spec that matters most. Then consider where you want the scent to reach: a single room, an open floor, or the whole property through your HVAC.

• Bedrooms, offices, apartments — The Essentials, up to 1,000 sq ft
• Open floors & larger homes — The Residence, up to 2,500 sq ft
• Estates, lobbies, HVAC scenting — The Estate, up to 4,000 sq ft

Still deciding? Tell us your square footage and the specific areas you'd like covered at orders@lumerafragrances.com and we'll match the machine to the space.

Yes — every Luméra diffuser uses cold-air diffusion. Fragrance oil is atomized into a fine dry mist with no heat, no water, and no dilution, which preserves the integrity of the oil, keeps output consistent, and leaves no residue.

First, check the essentials: power connected, bottle seated and threaded fully, oil level above minimum, and intensity/schedule set to an active window in the app. If it's still quiet, email orders@lumerafragrances.com with your machine's model name (it's on the base and on your order confirmation) and a note on what it's doing — our team will take it from there. Every diffuser is covered by a one-year limited warranty.

Pairing credentials are model-specific and included on the quick-start card in your box. Misplaced the card? Email us with your diffuser model and we'll get you paired.

We do. Email orders@lumerafragrances.com with the model of your diffuser and the part you're missing (bottle, cap, cable, mounting hardware), and we'll arrange the replacement.

Our Luméra aroma oil formulas are proprietary — that's what makes a Luméra scent a Luméra scent. What we can tell you: our fragrances are held to the standards of the International Fragrance Association (IFRA), under which ingredients are used only where they pose no risk to human health or the environment in their intended use. See our Responsibility page for more. (For parfums in The Parfumerie, see the next question — those are made by their respective houses, and ingredient information appears on each product's packaging.)

No — and that's the point of the collection. The Parfumerie is curated, not created: authentic parfums from respected fragrance houses such as Lattafa and Al Haramain, selected by our founder and resold as received from the manufacturer. Luméra does not manufacture these fragrances or handle their formulation; ingredients and usage information are provided by each house on the original packaging. Every bottle is 100% authentic, factory-sealed stock.

Yes — through our Discovery Set: a curated collection of travel-size scents made for exactly this. Live with each one, find your signature, and your set includes credit toward the full-size bottle.

Yes — we offer a private label collection for personal branding: fragrance products carrying your name, ideal for hotels, realtors, salons, and corporate gifting. Reach out to our team at orders@lumerafragrances.com for further information and a full presentation.

The best kind of question. Email us the property name and address at orders@lumerafragrances.com and our concierge will identify the scent and get it into your home.

In short: returns within 30 days on unopened items in original condition, a 15% restocking fee applies, and opened or used items (including opened aroma bottles) are non-returnable. Refunds are issued to your original payment method after inspection. The full terms live on our Returns & Refunds page — and if anything is unclear, ask us before you ship.

Report it within 5 business days of delivery (weekends and holidays excluded) to orders@lumerafragrances.com, Monday–Friday 9am–5pm ET, with your order number and a photo if possible. We'll make it right.

Every Luméra fragrance diffuser carries a one-year limited warranty from the date of purchase, covering defects in materials and workmanship. Warranty claims are handled directly by our team — email us with your order number and the issue.